Store Manager

Amoeba Mani Square/City Centre, Kolkata

Full-Time

Best in the Industry

Job Summary:

We are seeking a highly driven Store Manager who can take full ownership of a high-footfall gaming and F&B entertainment store. This role demands a mix of business acumen, operational excellence, and people leadership to deliver exceptional guest experiences while driving profitability.

Key Responsibilities:

  • Business & P&L Ownership – Drive revenue growth, manage cost structures, and ensure profitability of the store.
  • Customer Experience Leadership – Create a vibrant, fun, and safe environment for all guests. Handle escalations, implement feedback, and maintain world-class service standards.
  • Team & Shift Management – Lead, train, and motivate a team of 30–50 staff (including floor managers, F&B staff, and gaming operators). Manage rosters, discipline, and staff performance.
  • Operations Excellence – Oversee day-to-day functioning of F&B, gaming zone, ticketing, and retail counters. Ensure adherence to SOPs, hygiene, and safety compliance.
  • Inventory & Asset Control – Manage stocks for F&B, gaming equipment, consumables, and merchandise. Ensure zero pilferage and optimal utilization.
  • Marketing & Promotions Execution – Implement corporate campaigns, local store promotions, and seasonal events to maximize footfall and revenue.
  • Reporting & MIS – Submit daily, weekly, and monthly business performance reports (sales, footfall, guest experience, costs).
  • Compliance & Audit – Ensure 100% compliance with financial, legal, and safety audits.
  • Crisis Management – Handle guest complaints, equipment failures, or operational breakdowns with quick problem-solving.

Key Requirements:

  • Graduate (MBA/Hotel Management preferred).
  • 5–8 years of managerial experience in QSR, Hospitality, Retail, or Family Entertainment Centers (Domino’s, McDonald’s, PVR, Starbucks, Timezone, Wonderla, etc.).
  • Proven track record in P&L handling, customer service, and team management.
  • Strong communication, leadership, and crisis-handling skills.
  • Willingness to work in shifts, weekends, and peak holiday seasons.
  • Age: Below 40 years preferred.

What We Offer:

  • Competitive Salary + Incentives.
  • Opportunity to lead one of Bangalore’s premier gaming & F&B destinations.
  • Clear career growth path to Cluster Manager / Operations Head roles.