Privacy Policy and  Terms & conditions
– HM Leisure (Amoeba)

HM Leisure is committed to respecting the privacy of itscustomers and visitors to its website, www.hmleisure.com. This Privacy Policyoutlines who we are, what personal information we may collect, how it is used,and how you can manage your privacy preferences when interacting with our website and services.

1.

Who Are We?

The website www.hmleisure.com is operated by HM Leisure, the brand behind Amoeba Family Entertainmnt Centres across India. The delivery of our services and content may involve affiliated entities or carefully selected third-party service providers.

2.

Contacting Us

If you wish to update, correct, or delete your personal information, please get in touch with us through the CONTACT US section on our website. You may also use this method to unsubscribe from any promotional communications.

For specific complaints or enquiries about how your information is handled, you may contact us at:

3.

Who Has Access to Your Information?

Your personal data is primarily used for internal purposes—such as enhancing service delivery, responding to queries, and keeping you informed about our latest offerings. We may share your data with trusted hosting or service providers strictly for the purpose of maintaining and operating our systems.

HMLeisure does not sell or rent your data to external advertisers or third parties. However, your information may be disclosed:

  • To comply with legal obligations or law enforcement requests
  • If misuse of our services is suspected
  • To protect the rights, property, or safety of HM Leisure, its customers, or the public

4.

What Information We Collect

We collect information only when you provide it to us directly, such as when you:

  • Browse our website
  • Register for offers or contests
  • Submit feedback
  • Participate in promotions or surveys

Information may include:

  • Name
  • Email Address
  • Mobile Number
  • Amoeba membership or loyalty card number (if applicable)

We clearly indicate why information is being requested at the time of collection.

5.

Marketing Communications

With your permission, we may use your details to send updates about HM Leisure and Amoeba promotions, events, or offers. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us directly.

6.

Promotions & Contests

If you take part in any of our website or in-store contests, we may use your information to contact you if you win, or for other promotional purposes directly related to the activity. You are free to decline participation at any time.

7.

Cookies & Analytics

Our website uses cookies and similar technologies to collect anonymous usage data. These tools help us understand:

  • When and how our site is accessed
  • Which pages are visited
  • How long visitors stay
  • What links or sources brought users to our site

Youcan control cookie preferences through your browser settings.

8.

Third-Party Links

Our website may contain links to other websites. Please note that HM Leisure is not responsible for the privacy practices or content of those sites. Always review their privacy policies when navigating away from our domain.

9.

Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, since no internet transmission is entirely secure, we cannot guarantee the complete safety of information sent to us online.

Terms and Conditions

All play cards, credits, tickets, and offers are governed by these Terms & Conditions.

Play cards are non-refundable and cannot be exchanged for cash.

Lost, stolen, damaged, or misplaced cards are the sole responsibility of the customer. A replacement card may be issued on payment of the applicable replacement fee.

The play card can be used at all participating Amoeba outlets in India unless otherwise specified. Credits, tickets, offers, and promotional packages are non-transferable and cannot   be redeemed for cash.

Play card balances expire six months after the last use.

Children must be supervised by a parent or guardian where required. Guests must follow all safety instructions provided by Amoeba staff.

Management reserves the right to refuse entry or discontinue any game or attraction in the interest of safety, maintenance, or operational requirements.

Amoeba is not responsible for any injury, loss, or damage resulting from misuse of games, equipment, or failure to follow safety instructions.

Management reserves the right to modify prices, offers, operating hours, game availability, and these Terms & Conditions without prior notice.

Any dispute arising from the use of Amoeba services shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka. By purchasing or using an Amoeba play card or services, the customer agrees to abide by these Terms & Conditions.

Effective Date: 2025-05-06